KIDS!

It’s important to us you understand what Privacy means and what a Privacy Policy is…

When we talk about Privacy, we mean your rights or the ownership and control over any information you share with us to remain private. Our Privacy Policy sets out how we do this. 

Our website and the community app is designed and created for children, young adults and adults, so in order to access them and enjoy the content we have available for you we will ask you for some information about you, this is so we can ensure the following things: 

  1. You are who you say you are
  2. You have permission to access our website and content 
  3. We are able to identify you as a child or adult so as to only share age appropriate content.
  4. We are able to notify you of any changes to our services or your access to them 

Here at SARVA we promise to do everything we can to keep any details you give us private and secure, and we promise not to collect any personal information on you when you use this website. 

We do collect website ‘cookies’ (these aren’t real cookies btw; although we wish they were!) These help us understand things like; how you found our website, and what pages and content you like. We use this information to make sure we share more of what you like and less of what you don’t like, and because we always want to improve, we use a programme called Google Analytics to understand how you and other people interact with the website. For example, if we notice lots of people watching particular kinds of videos we know to try to make more of those kinds of videos. If we notice people are not watching particular types of videos, we’ll make less of those kinds of videos. Make sense?

We have to follow certain laws about data-protection, these make sure we are doing everything right, the law we have to follow is called the General Data Protection Regulation 2016 and the Data Protection Act 2018, and we are registered on the Data Protection Public Register ZA792006. 

If you want to know more about this or anything we’ve shared here you can write or email our Head of Data who will be happy to answer any questions you have. They can be contacted via our contact us page or by post to Head of Data, SARVA Education Ltd, 105 Seven Sisters Road, London, N7 7QR

If or when you use one of our ‘contact us’ forms to get in touch you should know this creates an email which is sent to our team – and means we have your email and name, so we can reply to you BUT once we’ve replied we always make sure to delete your email and name.

You might have seen our shop, which sells t-shirts, mugs and other cool things. This is for adults and parents, meaning, if you want something, you’ll need to ask them to make any purchases for you. 

The rest of this page is really for grown-ups. It tells grown-ups what information about you or your grown up we collect through Sarva.net, and how we use this information. Please show this page to your parents or guardian before you use the Sarva Site.

www.sarva.net is owned and operated by Sarva Education Ltd


GROWN UPS 


About us

SARVA.NET is a site operated by SARVA Education Ltd ("We"). We are registered in England and Wales under company number 07152488 and have our registered office at 105 Seven Sisters Road, London, N7 7QR.

Sarva Education is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK, including the General Data Protection Regulation 2016 and the Data Protection Act 2018 and we are registered on the Data Protection Public Register number ZA792006


Our Data Protection Officer

In the event you have queries or requests regarding the data we hold about you please contact our Head of Data, who will be happy to deal with any request. They can be contacted via our contact us page, or by post to Head of Data, Sarva Education Ltd. 105 Seven Sisters Road, London, N7 7QR.


Information we collect about You and How we use it 

In order to access the website and the app we do require your or your child's name, email address, DOB where age verification is required. This information will only be used to:

  • create a user account
  • verify age 
  • communicate information relevant to your or your child's membership and access to the website and app.

We do not collect sensitive information (also known as special categories of information) about anyone using the site except when you specifically knowingly provide it and have consented to this.

You or your child will have the option to create a profile and can add any additional information you/ they wish regarding content interests and preferences as they relate to the website and app. This information will only be used to notify you/ your child of any content relevant to those interests or preferences. 

Our “contact us” pages generate an email to us and gives you/your child the option to give your/their email address. This means we will collect the email address and name associated with the chosen email address, which we commit to delete once we have processed the request or query.

We will also collect any personal information volunteered to us when we are contacted, this will also be deleted once we have processed the request or query.

We do collect some information from cookies and similar software which allows us to understand how you arrive on our websites and use and navigate round it. This information is used to help us improve the site. We also store some usage information in Google Analytics.



What do we do with your information

We use your personal information for several purposes including:

To provide personalised communications

We may use your or your child’s personal information to respond to a query or report by email. We, and any external moderation company, will delete any content submitted which does not comply with our moderation process (for example, content which includes personal information).

We will delete your or your child’s email address and other personal information from our records once we have responded to their query, report or submission.

We will retain an adult’s personal data for the purposes that personal information was provided to us and delete those records once the purpose is achieved. For example, if a query is submitted to us via the contact us page,[INSERT LINK] we will retain the name and email address of the submitter whilst we respond to that query. Once the submitter is satisfied with the response we will delete their data from our systems. 

IP addresses and device identifiers are processed by Google Analytics to enable us to anonymously identify the location of users & establish the number of visits from different countries. More information about the process can be found on Google Analytics’ helpsite. Sarva Education Ltd. does not view or store IP addresses and this information is not used for the purposes of identifying individuals.

For analysis and research to improve our services

We may use, share and disclose information in aggregate (so no individuals are identified) for marketing and strategic development purposes.


What if I don’t provide some or all of the information requested

This will largely depend on what information you withhold, however, may include:

  • We may not be able to respond fully to requests and queries you may have
  • We cannot personalise the service you receive


What are the grounds (legal and otherwise) under which we processing the data

There are a number of grounds under which we process your data. These are;

  • Legal – where we are legally required to contact you concerning a product e.g. payment default, access infringement.
  • Legitimate interest – meaning the processing is in Sarva Educations’ interest. It allows us to improve the services we provide and gives us a better understanding how our online platforms are used, which content is popular with which of our age and interest groups.
  • Consent – where you have given us consent to process your data.

Will you be contacted for marketing purposes

We use your personal information to update you about new services by post, email and SMS text message. We will only contact you with your consent. Consent notifications will be clearly displayed at the point of collection of personal information.

We may personalise the message content based on information you provide us with, and your use of Sarva Education Ltd. websites and apps.

Children will not be contacted for marketing purposes unless we have obtained the correct level of parent consent to do so.


Kids Privacy Assured by PRIVO: COPPA Safe Harbor Certification & GDPRkids™

Sarva Education Ltd. is a member of the PRIVO Kids Privacy Assured Program (“the Program”) for COPPA Safe Harbor Certification and GDPRkids™. PRIVO is an independent, third-party organization committed to safeguarding children’s personal information collected online.

COPPA Safe Harbor Certification

The Program certification applies to the digital properties listed on the validation page that is viewable by clicking on the PRIVO COPPA certification seal. The certification seal posted on this page indicates Sarva Education Ltd. has established COPPA compliant privacy practices and has agreed to submit to PRIVO’s oversight and consumer dispute resolution process. If you have questions or concerns about our privacy practices, please contact us via our contact us page [INSERT LINK]. If you have further concerns after you have contacted us, you can contact PRIVO directly at privacy@privo.com

GDPRkids™ Privacy Assured

The Program applies to the digital properties listed on the validation page that is viewable by clicking on the PRIVO GDPRkids™ Verified Shield. The PRIVO GDPRkids™ Privacy Assured Program supports child directed services known as Information Society Services under the General Data Protection Regulation (GDPR), to comply with the requirements of this legislation. It impacts any child directed service in an EU Member State and any service globally that collects and or processes the personal data of children and minors. There is no safe harbor for the GDPR to date, but to ensure this company’s services meet the program requirements, we conduct regular monitoring and consulting.


Sharing your personal information

We may from time to time provide your or your child’s personal information to third parties for the purposes of providing our services. The third-party providers who help us provide our services include service providers who assist us with hosting the Site or our marketing campaigns. They do not decide what is done with your data and only process it on our behalf. 

These third parties may be located outside the European Economic Area (EEA); however, we only use providers that provide adequate protection for your information.

When transferring any personal information outside of the EEA we only do so under one of the legally recognised transfer mechanisms for ensuring the data is safeguarded. These are:

  • The country in question has been deemed safe for data transfer by the European Commission. Also known as an adequacy finding
  • The contract for data processing contains the standard contractual clauses laid down by the European Commission to safeguard the transfer of personal data
  • Binding corporate rules – this is where a large company’s own internal processes for international data transfer have been signed-off and agreed by the European Commission as safeguarding the data
  • If the data is going to the USA it can be safely transferred to a company that is certified under the EU-US Privacy Shield
  • Appropriate certification schemes.

We work with the following third-party providers to support the operation of the Site and provide a better experience. These third-party providers do not share children’s personal information with any other providers.

For more information please refer to these third-party providers’ privacy policies as listed below.

Third-party Provider Privacy Policies

Google's Privacy Policy

Mighty Networks Privacy Policy



Your rights regarding your personal information

Under the Data Protection law, you have a number of rights with respect to your personal information which are:

Correcting your Information

  • You are entitled to have your personal information updated to ensure it is up-to-date and accurate.

 

Withdrawing Consent

  • You have the right to withdraw your consent to any processing that is currently being done under your consent, e.g. marketing.
  • Obtaining a copy of your Information
  • You are entitled to receive a copy of the personal information we hold about you.

 

Deleting your information

  • You can request that we delete personal information in certain circumstances. These will be specific to each case.

 

Data Portability

  • You are entitled to have us transfer to another controller the personal information that you have provided us with.

 

Restricting Processing

  • You can request a restriction on the processing of your data in some limited circumstances. Examples are concerns over data accuracy or we are no longer required to hold your data but you have requested its retention by us to aid you in a legal matter.

 

Right to object to processing

  • You are entitled to request that we stop processing your data for marketing purposes and in other limited circumstances such as asking us not to process your data by wholly automated means or not to analyse your information for targeted content etc. (also known as profiling).

 

You can action any of these rights by contacting your normal customer service department or by contacting us by our contact us page or by post to Head of Data, Sarva Education Ltd. 105 Seven Sisters Road, London, N7 7QR.


How long we hold your data for

We retain anonymised information, gathered for analytical purposes, indefinitely.

Data collected by us through the contact us page is deleted as soon as the query raised is resolved. 


Updates to this policy

We may update this Policy at any time without notice. We will tell you that we have updated the policy by posting an announcement on the website. By continuing to use the website after we have posted a notice informing you of an update, you accept the changes to this Policy.


Your right of complaint

The data protection laws in the UK are regulated and enforced by the Information Commissioner’s Office (ICO). Each individual has the right to raise a concern/complaint to the ICO if they have any concerns about how their personal information and/or privacy is treated. 

You can do this via:

  • The ICO’s website - follow the links or have an online “live chat”
  • Call the ICO helpline on 0303 123 1113
  • Email casework@ico.org.uk
  • Postal address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.


Contact us 

If you have any questions about privacy, or wish to update your details or action any of your other data rights at any time, please contact us via our contact us page or by post to Head of Data, Sarva Education Ltd. 105 Seven Sisters Road, London, N7 7QR.

 

Privacy statement updated December 2019.